This instalment of our Meet the Team blog focuses on our awesome Customer Service Manager, Kirsty. She’s been working at The Experience since the doors opened in 2014, and is the person who makes sure everyone has a great time when they visit.
What’s a typical day like for you? It’s never the same because it depends on what’s happening that day, whether that’s a birthday party, stag or hen, corporate event, or everything in between! My main job as customer service manager is to make sure that everyone has the best possible experience while they’re here, and as we deal with a variety of different groups that means making sure everyone is catered for. As well as being customer service manager, I also have a duty management role, so I open and close the place and make sure everything runs smoothly.
What’s the best thing about working here? The atmosphere, it’s just a really fun place to work. Everyone is always in a good mood even when it’s busy and we’re all more like family than colleagues!
What’s the best thing about The Experience in general? It’s unique, there’s nowhere else like this and there are things that make it totally different from anywhere else like the electric go-karts and the range of activities available.
Has anything weird or wonderful happened to you while working here? Yes, I’m convinced we have a ghost – a friendly one though! I’ve noticed a few funny things when I’ve been doing the open or close. I remember one evening when I was doing the close when we used to have the slot car track. As I was closing up that room, I noticed that the slot cars were all driving around the track by themselves, so I unplugged it and they continued to move! It was so weird because there was no one else in the room. Ask our cleaner Tam, he’s in the earliest and has his own stories to tell about the ghost!
What do you like to do in your spare time? I play football, both outside of work and with some other members of The Experience staff. We play five-a-side as a team, and have recently started to play with other businesses in Hillington Park.